Returns and Refunds Policy

If you have any questions or are unhappy with your order, please contact our friendly customer service team by using the contact form or by emailing with your order number, the email address you have registered with us and any other details and we will get back to you.

We regret we cannot accept returns and give refunds on any personalised goods unless they are faulty or damaged. If you think you have received faulty or damaged goods, please contact us within 30 days of receipt to arrange a free of charge return. Your refund will usually be issued within 14 days. For full details regarding return of faulty goods, please see here.

If you change your mind and wish to return any non-personalised goods, please contact us to inform us you wish to cancel the order and return the goods within 14 days of receipt of the order. You will be responsible for the cost of the return delivery. Your refund will usually be issued within 14 days of us receiving the goods back or within 14 days of you cancelling the order.  For full details regarding return of non-personalised goods when you have changed your mind, please see here.