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but in the meantime please use a desktop

FAQs

My Account

How do I change my password?

You can change your password by hovering your curser over “My account” at the top of the page and click the link “Change password”.

Argh – I’ve forgotten my password – what do I do?

Don’t worry; you can reset your password by clicking the forgot password link on the log in page.

How do I delete my account?

We’re sad to see you go, but if you would like to delete your account, please contact us.

What happens to my photos if I delete my account?

Your photos are also deleted once your account is deleted, so please make sure you have your photos saved elsewhere.

Can I see my previous orders?

Yes, if you hover your curser over “My account” at the top of the page and click the link “Orders” this will take you to all your previous orders.

How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by clicking unsubscribe on any email marketing we have sent you. Please note you will still receive order confirmation and dispatch emails.

Orders

I love my product! I want another one – can I reorder?

Of course – if you go to your previous orders, you will see all your orders. To re-order simply click the “re-order” button. We look forward to receiving your order!

Can I change my order?

So we can get your order out to you as soon as possible, once your order is placed the file is automatically submitted to print. If we haven’t printed your items we are happy to change the order, however once it has been printed we cannot change an order. Please get in touch with us as soon as possible if you need to change your order.

Where is my order?

You can see the status of your order by logging onto your account and looking at your previous order. If your order is complete, this means we have dispatched your order. If you have any questions on the status of your order, please get in touch at hello@ potatoprint.co.uk

How long will the order take?

Orders are dispatched in 3-5 working days. Dispatch is via next working day courier.

Delivery

What delivery method do you use?

We use APC next day couriers.

How long will delivery take?

Your item will be delivered before 4pm the day after it is dispatched from us.

Do I need to sign for my delivery?

To ensure the safety of your product, our couriers require a signature upon delivery unless you have stated otherwise in the checkout process.

What are the delivery charges?

To keep things simple, we have just one delivery charge no matter how much you order. This delivery charge is £6.

I wasn’t in when my order was delivered – what can I do?

Don’t worry; our courier will have posted a card when they tried to deliver. You can call the number on the card to re-arrange delivery.

Uploading Your Photos

What file formats can I upload?

We can accept files in jpeg, png and pdf. For best quality please use high resolution jpgs or pdfs.

What resolution should my photos be?

Optimum resolution for print is 300dpi, but we recommend a resolution of at least 180dpi. When you are creating your product a little warning icon will show up if your images aren't a high enough resolution for printing. If you choose to proceed with a low quality image, we cannot be responsible for how the image prints.

How can I upload photos?

You can upload your images when you are creating your product. Simply select the gallery tab on the left of the screen and add it to your files. You can also add photos by clicking on “my photos” and following the upload instructions.

I have loads of photos – do I have to manually place them all?

If you have lots of images you can select “Auto Fill” when creating your product. This will automatically place your photos into the product. You can then change photos around.

Offers & discounts

Where do I apply my discount code?

If you have a discount code you can pop this in when you go to checkout.

Where can I get a discount code?

Make sure you follow us on Facebook, Instagram and Twitter where we post updates, special offers, competitions and discount codes. We also promote any offers on your newsletter, so make sure you're signed up to stay up to date.

Creating products

How do I create a photobook?

Once you have chosen your photobook to create, you will be taken to the photobook editor. To add your photos, upload images to your photo library (on the left of the page). You can drag and drop your photos into any of the image spaces. To auto fill your whole book with images click the “Auto Fill” button at the top of the screen.

You can click any editable text. A little box will appear. If you highlight the text and type what you want, you will see it update on the preview.

If you want to switch the layouts around, you can click the layouts tab on the left and drag your chosen layout onto the page.

Can I save a project and come back later?

If you add your product to your basket, this will save all the work you have done. To get back to the product, click on the “Basket” at the top right and click on the “Edit” button next to the product to go back into your product.

Will you check my product?

To ensure your order gets out to you as soon as possible, all orders are automatically submitted to print as soon as the order is placed. We do not check the files for spelling or image quality. If there is an issue with image quality this will be flagged up with a warning when creating your product.